Shipping & Delivery Information

For all destinations, we aim to dispatch within two working days of receiving cleared payment, more quickly if we can!  Please let us know if your order is urgent by emailing: info@theconsumablescompany.com  

The cost of shipping will be added to your order during the checkout process, before payment details are requested

By default, the most cost effective method of shipping to your location will be selected, however, other options may be presented for you to choose from, costs vary subject to destination and the weight of your goods

Shipping options:

Standard delivery – using the Royal Mail 24 hour (1st class) parcel service within the UK for parcels up to 2kg.

The Royal Mail Signed For service is used for orders posted to some UK destinations at our discretion

Next working day delivery – for UK destinations, using the Royal Mail Special Delivery by 1pm next working day service.  Unless you ask us not to, at our discretion, we reserve the right to use a courier to provide next working day delivery; in this case, delivery may be after 1pm

International Signed (including where applicable, International Tracked & Signed) for the Rest of the World (ROW) – using Royal Mail from UK, and for collection from, or delivery by destination country local postal service.  Delivery aim is 3-5 working days after dispatch for European destinations and 5-10 working days for the rest of the world. Sometimes delivery takes a little longer and is beyond our control

Courier services
Your parcel will generally be collected from our warehouse the next working day after payment is received, sooner whenever possible, using a 24hr service.

All export orders fulfilled are ex-works (EXW) under incoterms.  The customer/recipient is responsible for any duties/tariffs and taxes payable. When we ship on your behalf, we do not add insurance unless the customer requests this in the shipping quote.

Delivery aims:

For mainland UK postcodes, delivery is usually the day after collection

For UK-Highlands & Islands of Scotland (generally this means postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE) delivery is usually two days after collection

For UK-Northern Ireland, Isle of Man & Isles of Scilly (postcodes BT, IM, TR21-25) delivery is usually two days after collection

For all other European destinations the delivery aim is 2-5 working days after dispatch dependent on destination. Since Brexit, we are experiencing delays in EU countries due to customs procedures.

We will use online tracking to ensure safe delivery of your parcel and email or text updates may be provided to you

Non European or destinations not listed – we may be able to source a delivery service for you, please email info@theconsumablescompany.com to enquire, as rates change regularly and we prefer to source the best rate/service for you at the time you purchase

The Consumables Company Shipping & Delivery Information – 28 March 2022